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Terms & Conditions

Last updated: 14 July 2026

These terms govern access to and use of micro-learn.online and the SCORM training packages made available through it (the "Service"), operated by AG2 Design, trading as Micro Learn Online, of 13 Tewit Well Road, Harrogate, HG2 8JE, United Kingdom ("we", "us"). By creating an account or using the Service you agree to these terms on behalf of the organisation you represent ("Client", "you").

1. The Service

We licence SCORM 1.2-compatible training packages to Clients for deployment in the Client's own Learning Management System (LMS). Access to each package is granted once a licence has been set up on your account, at which point the package becomes available to download from your account area.

2. Licence grant

Subject to your account remaining in good standing, we grant you a non-exclusive, non-transferable licence to download, deploy, and use each licensed package within your own organisation's LMS, for the purpose of training your own personnel. You may not resell, sublicense, redistribute, or make the packages available to any third party outside your organisation, or remove or alter any branding, attribution, or licensing notices embedded in a package.

3. Billing

  • Billing is usage-based: you are charged per unique Learner who launches a licensed package within each billing period
  • Billing periods run fortnightly, and are invoiced automatically to the payment method held on file via Stripe
  • You are responsible for keeping a valid payment method on file at all times

4. No refunds

All fees are non-refundable. Because charges are calculated retrospectively based on confirmed Learner usage in a billing period that has already elapsed, we do not offer refunds, credits, or partial refunds for usage already billed, including where a Client chooses to stop using a package, downgrades its requirements, or cancels its account. This does not affect any rights you may have under UK consumer law that cannot be excluded (where applicable).

5. Non-payment and suspension of access

If a scheduled payment fails or your account falls into arrears, we may suspend your account's access to download packages and to any tracking or reporting features, until the outstanding balance is settled. Suspension does not release you from the obligation to pay outstanding fees. We may terminate your account entirely if a balance remains unpaid for an extended period, without prejudice to our right to recover the amount owed.

6. Your responsibilities

  • Ensuring your LMS is compatible with SCORM 1.2 packages
  • Keeping your account credentials secure and not sharing them outside your organisation
  • Informing your own Learners that their activity within a package is tracked and shared with us for billing and reporting purposes (see our Privacy Policy)
  • Using the Service only for lawful purposes and in a manner consistent with these terms

7. Intellectual property

All training content, packages, software, and materials made available through the Service remain our property (or that of our licensors). No ownership rights are transferred to you — only the limited licence to use described in Section 2.

8. Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may carry out maintenance, and may add, remove, or update packages in the catalogue from time to time.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the Service. Our total liability to you in respect of any claim arising from these terms is limited to the fees you paid us in the three months preceding the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under UK law.

10. Termination

Either party may terminate an account at any time. On termination, your right to download and deploy new copies of packages ends immediately, though this does not entitle you to a refund of fees already billed (see Section 4). You remain responsible for any outstanding balance at the time of termination.

11. Changes to these terms

We may update these terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised terms. Material changes will be reflected by updating the "Last updated" date above.

12. Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these terms can be sent via our contact page.