Training Package
Be Able To Undertake Coaching And Mentoring In Own Team
🎬 Contains VideosDevelop practical coaching and mentoring skills to identify team members’ support needs, agree ethical boundaries, hold purposeful conversations and evaluate progress against clear objectives.
£2.00 per learner
Restricted package
Be Able To Undertake Coaching And Mentoring In Own Team is only available to approved organisations. Please contact Micro Learn Online for access.
Contact Micro Learn OnlineAbout this package
This package focuses on undertaking coaching and mentoring within your own team. It follows the process from identifying who could benefit from support to agreeing how the relationship will work, facilitating development conversations and reviewing their effectiveness. The emphasis is on matching support to an individual’s needs rather than offering the same approach to everyone. Learners explore how structured support can address current performance, develop capability and help colleagues prepare for future responsibilities.
The first part examines how to identify coaching and mentoring needs using performance, capability and development evidence. It encourages fair decisions based on reliable information rather than personal preference, a recent visible mistake or who speaks most confidently. Learners distinguish performance gaps from broader development needs and consider whether coaching or mentoring is the better fit. This distinction matters in practice: correcting work that falls below an agreed standard calls for a different focus from supporting someone’s longer-term career development.
The package then covers coaching and mentoring contracts: clear agreements about purpose, expected outcomes, roles, responsibilities and how the relationship will operate. It addresses ethical boundaries, confidentiality arrangements, timing and review points, alongside measurable objectives. These agreements help prevent misunderstandings about what is private, what support is available and what each person is expected to contribute. This is particularly relevant when a manager is supporting someone whose performance they also oversee.
The final part focuses on purposeful conversations that build rapport, encourage reflection and lead to practical action. Learners explore how to keep a conversation focused without making it feel rigid, clarify goals and balance challenge with encouragement. Reviewing outcomes against agreed objectives is also part of the approach, so future conversations can be adapted rather than repeated without reflection. Delivered through your organisation’s own LMS and containing video, the package supports workplace learning about individual performance and ongoing team development.
Who it’s for
This package suits team leaders, supervisors and managers who coach or mentor colleagues within their own team. It is also relevant to learners preparing for responsibilities involving staff performance and development.
What’s covered
Identifying coaching and mentoring needs from evidence
Explore how performance, capability and development evidence can identify team members who would benefit from structured support. The focus is on assessing needs fairly against agreed criteria rather than relying on assumptions or personal preference.
Distinguishing performance gaps, development needs and support fit
Separate work that falls below an agreed standard from capability that needs to grow. Consider individual and team development needs to decide when coaching is appropriate and when mentoring is a better fit.
Designing coaching and mentoring contracts
Learn how to agree the purpose, outcomes, roles and responsibilities of a coaching or mentoring relationship. This section covers ethical boundaries, confidentiality arrangements, timing, review points and measurable objectives.
Facilitating purposeful conversations and reviewing progress
Use structured dialogue to build rapport, explore a situation, clarify goals and agree practical next steps. The content also addresses reflection, balancing challenge with encouragement, and reviewing outcomes against objectives to adapt future practice.
Learning outcomes
By completing this package, learners can:
- Identify team members who may benefit from coaching or mentoring by reviewing performance, capability and development evidence against agreed criteria.
- Analyse individual and team development needs to distinguish when coaching is more appropriate than mentoring, and vice versa.
- Design coaching and mentoring contracts for individuals that set ethical boundaries, roles, responsibilities and measurable objectives.
- Apply coaching and mentoring techniques to structure purposeful conversations that build rapport, clarify goals and support progress.
- Evaluate the effectiveness of coaching and mentoring conversations by reviewing outcomes against agreed objectives and adapting future practice accordingly.
What’s included
A deployable SCORM package with practical learning content, ready for your LMS.
How it works
Add access, upload the package to your LMS, and pay per learner who uses it.
Frequently asked questions
Does this package cover both coaching and mentoring?
Yes. It covers identifying needs, choosing between coaching and mentoring, agreeing the relationship and facilitating conversations. It also considers how to review the effectiveness of the support provided.
How does the package help learners decide who needs support?
It uses performance, capability and development evidence assessed against agreed criteria. Learners distinguish current performance gaps from development needs and opportunities for growth before choosing an appropriate form of support.
What is covered in a coaching or mentoring contract?
The package covers purpose, expected outcomes, roles, responsibilities, boundaries, timing, confidentiality arrangements and review points. It also addresses ethical principles and measurable objectives so both people understand the agreement.
Is the content relevant to managers coaching their own team?
Yes. The package specifically focuses on coaching and mentoring within the learner’s own team, including recognising support needs, building trust and agreeing clear expectations.
How is the package delivered, and does it include video?
Micro Learn Online supplies the e-learning package for upload to your organisation’s own LMS, where learners access the content. It includes video and is licensed per learner.
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