Training Package
Be Able To Manage And Monitor Team Performance Within Own Organisation
🎬 Contains VideosLearn to translate operational objectives into measurable team tasks, monitor performance using evidence and feedback, and take corrective action when results fall short.
£2.00 per learner
Restricted package
Be Able To Manage And Monitor Team Performance Within Own Organisation is only available to approved organisations. Please contact Micro Learn Online for access.
Contact Micro Learn OnlineAbout this package
Managing team performance starts with making operational objectives meaningful in everyday work. This package focuses on how managers turn agreed organisational targets into practical priorities, responsibilities and performance expectations. It connects planning with monitoring and corrective action, helping learners understand both what their team needs to achieve and how to judge whether its work is delivering the intended results.
The planning content explores how to identify and rank the activities that contribute to an operational objective. Learners consider how to explain objectives clearly, using information relevant to each team member’s role, and how to define tasks through a specific output, deadline and agreed standard. Examples involving repair completion times and customer service backlogs illustrate the difference between describing activity and setting a measurable result. This distinction matters when allocating work and establishing clear accountability.
The monitoring content looks at performance indicators, observation, one-to-one discussions, reports and regular monitoring routines. It explains how these methods can provide evidence of completion, quality and emerging problems, rather than relying on impressions of how busy a team appears. Learners explore how to compare actual performance with agreed tasks and expectations, using measures such as response times, completion rates and repeat work to understand whether objectives are being met.
The final part moves from gathering evidence to evaluating it and deciding what to do next. Underperformance is treated as a measurable gap against an agreed target, deadline, quality standard or expected behaviour. Learners consider how to assess that gap and choose action that addresses the underlying cause rather than a visible symptom. The package also covers recognising success and making improvements where needed, keeping performance management focused on evidence, timely decisions and the achievement of operational objectives.
Who it’s for
This package suits team leaders, supervisors and managers responsible for allocating work, communicating operational objectives and reviewing team performance. It is particularly relevant to learners developing practical day-to-day people management skills.
What’s covered
Translating Operational Objectives into Team Task Priorities
Explore how to turn an agreed operational target into a ranked set of team priorities. This part covers identifying the activities that contribute to the target and communicating objectives in clear, relevant and role-specific terms.
Setting Measurable Team Tasks and Performance Expectations
Learn to define tasks through a specific output, deadline and agreed standard. Customer service examples show why measurable results provide a clearer basis for managing work than descriptions of effort or activity.
Monitoring Team Performance with Indicators and Feedback
Examine how performance indicators, observation, one-to-ones, reports and monitoring routines provide evidence of task completion and quality. The focus is on checking progress against agreed expectations and identifying problems early enough to act.
Evaluating Results and Correcting Team Performance
Compare actual results with agreed standards to identify underperformance and assess the size of a performance gap. Consider how to select corrective action that addresses the cause, recognise success and make improvements that support operational objectives.
Learning outcomes
By completing this package, learners can:
- Identify the team tasks required to achieve agreed operational objectives within the organisation.
- Explain operational objectives to team members using clear, relevant and role-specific information.
- Set measurable team tasks and performance expectations that align with operational objectives.
- Monitor team performance against agreed tasks using appropriate performance indicators and feedback methods.
- Evaluate monitoring outcomes and implement effective corrective actions to improve team performance and achieve objectives.
What’s included
A deployable SCORM package with practical learning content, ready for your LMS.
How it works
Add access, upload the package to your LMS, and pay per learner who uses it.
Frequently asked questions
What aspects of team performance management does this package cover?
It covers translating operational objectives into team priorities, setting measurable tasks, communicating expectations, monitoring results and taking corrective action. It also considers recognising success and making improvements where needed.
Does the package explain how to set measurable team tasks?
Yes. It explains how to specify what must be produced or completed, by when and to what standard, using practical examples such as resolving a customer email backlog.
How does it approach underperformance?
The package treats underperformance as an evidenced shortfall against an agreed expectation, rather than a general impression. Learners explore how to compare expected and actual results, assess the gap and choose corrective action that addresses the underlying cause.
Which methods of monitoring team performance are included?
The content includes performance indicators, observation, one-to-one discussions, reports and monitoring routines. These methods are used to check whether work is completed, whether it meets the required standard and whether problems need attention.
How is the package delivered, and does it include video?
This Micro Learn Online e-learning package is uploaded to your organisation’s own LMS for learners to access there. It includes video content and is licensed per learner.
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