Training Package
Monitor The Performance Of The Team
🎬 Contains VideosThis package covers communicating expectations, setting SMART objectives and monitoring team performance, helping learners interpret evidence and respond to performance issues fairly and consistently.
£2.00 per learner
About this package
Monitoring team performance starts with making expectations clear. This package explores how leaders explain individual responsibilities, required standards and agreed measures of success so that team members understand both what they must deliver and how they should work. It distinguishes broad instructions, such as improving service, from observable requirements that provide a shared and fair basis for judging performance. This matters when people are working towards the same goal but interpreting success differently.
The content then moves from expectations to SMART objectives: Specific, Measurable, Achievable, Relevant and Time-bound. Learners examine how to connect organisational priorities with practical targets for teams and individuals, rather than setting objectives that keep people busy without contributing to the required outcome. Particular attention is given to relevance and deadlines: whether achieving an objective will support a current priority, and when progress or completion should be reviewed.
For ongoing monitoring, the package covers progress reviews, milestone tracking, work observation and monitoring schedules. Learners consider how these methods provide evidence of completed work, slipping deadlines, quality concerns and emerging difficulties. The content also explains how to turn observations into usable notes and combine feedback from managers, peers, customers and team members. It highlights that each source offers a different perspective and may have blind spots, so a sound judgement requires more than a single comment or headline result.
The final emphasis is on interpreting evidence and deciding what action is appropriate. Learners explore how to recognise strengths, identify recurring patterns and shortfalls, and evaluate underperformance before responding in line with organisational procedures. This connects routine monitoring with timely, fair and consistent intervention rather than waiting until a missed target becomes a larger problem. With video included, the package brings together expectation-setting, objective design and evidence-based monitoring for learners who have, or are preparing for, responsibility for team performance.
Who it’s for
This package suits team leaders, supervisors and managers responsible for setting expectations and monitoring performance. It is also relevant to learners preparing to take on team leadership responsibilities.
What’s covered
Communicating Expectations: Defining Team Performance
Explains how to communicate individual responsibilities, required standards and the behaviours and outputs expected of a team. Learners explore agreed measures of success, including deadlines, error rates, feedback scores and compliance checks, to establish shared performance criteria.
Setting Direction: SMART Objectives for Team Success
Covers setting Specific, Measurable, Achievable, Relevant and Time-bound objectives that connect team and individual work with organisational goals. It examines whether objectives support current priorities and how clear deadlines establish when progress should be reviewed.
Tracking and Responding: Monitoring Performance and Taking Action
Explores progress reviews, milestone tracking, work observation, monitoring schedules and recording evidence. Learners consider feedback from different sources, identify strengths and areas for improvement, and evaluate appropriate responses to performance issues in line with organisational procedures.
Learning outcomes
By completing this package, learners can:
- Explain the performance expectations for the team, including individual responsibilities, required standards and agreed measures of success.
- Develop SMART objectives for team members that align with organisational goals and performance indicators.
- Apply appropriate monitoring methods to track team performance against agreed objectives on an ongoing basis.
- Analyse performance data and feedback to identify patterns, shortfalls and areas of underperformance within the team.
- Evaluate performance issues and justify appropriate actions to address them in line with organisational procedures.
What’s included
A deployable SCORM package with practical learning content, ready for your LMS.
How it works
Add access, upload the package to your LMS, and pay per learner who uses it.
Frequently asked questions
What does this team performance package cover?
It covers communicating performance expectations, agreeing measures of success, setting SMART objectives and monitoring progress. It also addresses analysing feedback and performance evidence, identifying underperformance and choosing appropriate action in line with organisational procedures.
Which methods of monitoring team performance are included?
The package includes progress reviews, milestone tracking, work observation and monitoring schedules. It also explores recording observations and using feedback from managers, peers, customers and team members to build a clearer picture of performance.
Does it explain how to set SMART objectives?
Yes. It covers Specific, Measurable, Achievable, Relevant and Time-bound objectives, with attention to linking targets to organisational goals and checking that they support current priorities and have clear review deadlines.
Does the package cover responding to underperformance?
Yes. Learners examine how to identify patterns and shortfalls, evaluate performance issues and justify appropriate action. The emphasis is on responding fairly, consistently and in line with organisational procedures.
How is the package delivered, and does it include video?
The Micro Learn Online e-learning package is uploaded to your organisation’s own LMS for learners to access there. It includes video content and is licensed per learner.
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